FAA uses Social networks
The Federal Aviation Administration (FAA) uses social networking tools to connect all the knowledge data.
It’s a perfect situation for taking social computing tools, such as online social networks and group communications tools like wikis and keyword tagging, and putting them to work as a form of knowledge management.
The challenge for those dealing with knowledge management (KM) has always been how to get information out of people’s heads and into a database. Social computing tools are a good solution, since they encourage people to share their knowledge with others, and that expertise can easily be captured for future reference.
This is one way that knowledge actually helps people in need. Hopefully, this will spread to other government offices so that everyone can contribute.
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